EXCHANGE AND REFUND POLICY

We offer refunds or exchanges for purchases made within 10 days from the date of purchase, provided that the original proof of purchase is presented and the item is returned unused, in its original sealed packaging where applicable. However, specific category restrictions apply.

GIFT CARD & ONLINE GAME CODE PURCHASES

Gift Card and Online Game Code purchases cannot be refunded once the code has been issued.

NEW GAMES

Refunds and exchanges for software or games are subject to the following restrictions:

- No refunds or exchanges for opened software/games or those with broken seals or signs of tampering.

- No refunds or exchanges due to failure to check system compatibility or relevant age restrictions before opening.

- No refunds or exchanges for games damaged due to abuse, misuse, or system malfunctions.

- Defective games will be exchanged for the same title after testing.

- Games requiring online authentication or activation cannot be exchanged or refunded once opened.

SECOND HAND GAMES

- No refunds for second-hand games.

- No exchanges for damaged second-hand games due to abuse, misuse, or system malfunctions.

- Defective second-hand games will be exchanged after testing.

HARDWARE & ACCESSORIES

Faulty hardware and accessories due to manufacturing defects within the first 6 months will be tested and repaired, exchanged, or refunded. After the initial 6-month period, claims will be handled by the manufacturer or authorized reseller. No warranties for goods damaged due to abuse, misuse, accidents, or acts of God. Repairs and exchanges carry a 3-month warranty or the remainder of the original warranty period, whichever is greater.

REFUNDS

Refunds will be processed using the original payment method where possible. A restocking fee may apply.

WEARABLE MERCHANDISE

Refunds and exchanges for merchandise are subject to the following conditions:

- All original tags and sewn labels must be attached.

- Items must be unworn, unopened, and unused, in original packaging.

- Certain items cannot be exchanged or refunded for hygiene reasons, including tights/socks, hair accessories, earrings, bodysuits, swimming costumes, and undergarments.

Please note that our policies comply with the South African Consumer Protection Act.